Responsible Gaming at
krikkya — Play Safe, Play Smart

1.Our Commitment to Responsible Gaming

krikkya is one of Bangladesh's most trusted online betting and casino platforms, and we take that responsibility seriously. Responsible gaming is not a box-ticking exercise for us — it is a core operating principle that shapes how we design features, communicate with players, and respond when a player may be experiencing difficulties.

Gambling on krikkya — whether that is placing a bet on a Bangladesh Tigers cricket match in the BPL, spinning reels on a slot from Pragmatic Play, or joining a live casino table powered by Evolution Gaming — should always feel like leisure, never like an obligation or an escape. When the fun stops, we want you to be able to stop too, and we have built our platform to make that as straightforward as possible.

Our responsible gaming framework covers four pillars: prevention (age verification, account controls), intervention (monitoring tools, proactive outreach), protection (deposit limits, time-outs, self-exclusion), and support (24/7 customer assistance, referrals to professional organisations). Each pillar is described in detail in the sections below.

2.18+ Age Restriction Policy

krikkya operates strictly as an adults-only platform. Registration is open only to individuals who are 18 years of age or older at the time of account creation. We treat our age-restriction policy as non-negotiable — no exceptions are made, regardless of parental or guardian consent.

Verification at Registration

During account registration on krikkya, every applicant is required to provide their date of birth. Our system automatically flags accounts where the stated date of birth indicates the applicant is under 18 years old; such registrations are rejected immediately.

Enhanced Identity Verification (KYC)

Prior to processing a player's first withdrawal — and at any point where our risk team has reasonable grounds to query age — krikkya will request one or more of the following identity documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission.
• Valid passport with a clearly legible date of birth.
• Birth certificate issued by a recognised Bangladeshi civil authority.

Until age verification is successfully completed, any winnings accumulated in the account will remain frozen. If verification reveals that a player is under 18, the account will be permanently closed, all deposits will be returned in full, and any winnings will be forfeited. These measures exist to protect minors, not to penalise honest players — the verification process is typically completed within 2 business hours.

3.Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. It does not mean you gamble every day, or that you lose large amounts of money every time — it refers to a pattern of gambling behaviour that is causing harm to you or the people around you, regardless of frequency or amount.

The following warning signs may indicate that gambling has moved from entertainment to a problem. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use krikkya's player protection tools or reach out to a support organisation.

4.Self-Assessment Questionnaire

The following questions are based on established problem-gambling screening frameworks. Answer honestly — your responses are for your own reflection and are not recorded by krikkya.

• In the past 12 months, have you bet more than you could afford to lose?
• Have you needed to gamble with larger amounts to get the same level of excitement?
• Have you gone back to try to win back money after a losing session on krikkya?
• Have you ever borrowed money or sold personal belongings to fund gambling?
• Has gambling ever caused problems with your relationships at home or at work?
• Have you ever felt guilty or ashamed after a gambling session?
• Have you ever hidden evidence of your gambling from people who are important to you?
• Have you ever considered that you might have a problem with gambling?

5.Player Protection Tools

krikkya provides every registered player with a suite of account management tools that can be activated at any time via your account dashboard or by contacting our support team. These tools are designed to give you meaningful control over your gambling activity.

6.Self-Exclusion Programme

Self-exclusion is the most comprehensive player protection tool available on krikkya. When you self-exclude, your account is fully suspended — you will be unable to log in, deposit, or place bets for the entire duration of the exclusion period. Unlike a time-out, self-exclusion is designed as a longer-term measure for players who recognise that their gambling has become a significant problem.

Available Self-Exclusion Periods

• 6 months — minimum self-exclusion period.
• 1 year — recommended starting point for players concerned about problem gambling.
• 2 years — suitable for players who have previously attempted shorter exclusions unsuccessfully.
• 5 years — for players who need a long-term break from gambling entirely.
• Permanent / Lifetime — irrevocable exclusion with no pathway to reinstatement.

How to Self-Exclude

1. 1

   Contact our responsible gaming team

   Send an email to support@krikkya with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you are requesting.

2. 2

   Identity confirmation

   Our team will reply within 2 hours (BST, UTC+6) to confirm your identity using the details registered on your account. This step prevents third parties from excluding your account without your knowledge.

3. 3

   Immediate account suspension

   Once confirmed, your account is suspended within 30 minutes. All active sessions are terminated, pending bets are voided, and your available balance is preserved for withdrawal after the exclusion period ends.

4. 4

   Marketing suppression

   Your details are removed from all krikkya marketing lists immediately. You will not receive any promotional communications for the duration of your exclusion.

5. 5

   Reinstatement (non-permanent exclusions only)

   Once your chosen exclusion period has fully elapsed, you may request reinstatement by contacting our support team. A mandatory 7-day cooling-off review period applies before any reinstatement is processed. Permanent exclusions cannot be reversed under any circumstances.

7.Protecting Minors

krikkya takes its obligation to protect children and young people very seriously. Beyond our own age-verification measures, we encourage parents and guardians in Bangladesh to take proactive steps to prevent minors from accessing online gambling platforms on shared or family devices.

Recommended Steps for Parents and Guardians

• Use parental control software on computers, tablets, and smartphones to block access to online gambling websites. Popular options compatible with Android devices (widely used in Bangladesh) include Google Family Link and third-party apps such as Qustodio and Net Nanny.
• Keep your krikkya login credentials strictly private. Do not write your username or password where it can be found by a minor, and do not allow a child to use a device on which you remain logged in.
• Enable device-level screen time controls to restrict internet usage during study hours and bedtime, reducing unsupervised browsing sessions.
• Have open, age-appropriate conversations with teenagers about the risks of gambling — research consistently shows that early education is one of the most effective protective factors.
• If you discover that a minor has created an account on krikkya, contact us immediately at support@krikkya. We will close the account as an urgent priority, return any deposited funds, and void all activity on the account.

8.Support Organisations and Resources

If you believe your gambling has become a problem, professional support is available. The following organisations provide confidential counselling, helplines, and treatment referrals for individuals affected by problem gambling and their families. krikkya does not endorse any specific organisation over another — we list these resources purely for the benefit of players who need help.